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This presentation describes an approach to initiating and conducting a metrics program that takes advantage of existing measurement/tracking infrastructure without adding significant extra tasks and reporting responsibilities.

In this presentation, Jon Huber examines metrics obtained from categorizing the same set of defects using both IBM's Orthogonal Defect Classification and Hewlett Packard's Origins, Types, and Modes.

Using a real-life case study, Jeanette Horan presents how the search for product quality improvement at Lotus led to the realization that the software measurement process needed to be changed to drive organizational priorities.

Adaptive Software Development (ASD) is targeted for software teams where competition creates extreme pressure on the delivery process.

Finding just the right technical person remains a challenge. Waiting for just the right person to come along, or hiring someone with inadequate skills, can often result in late or high-defect projects.

The new millennium is in the midst of explosive change, witnessing intense competition among the domestic as well as the international players. Little wonder then, that knowledge management is fast emerging as a core strategy, that organizations worldwide are adapting to manage and leverage organizational knowledge for sustainable business advantage. In this world of rapid change, we have to create new knowledge and ideas constantly, by looking at what we know, and applying it to what we do not yet know.

The organizations that are driven by knowledge are the ones that will succeed. The combination of global reach and speed compels organizations to ask themselves, "What do we know, who knows it, what do we not know that we should know?"

This paper describes, in a nutshell, that organizations can attain maturity in KM only through healthy coexistence of technology, processes, and people.