User Errors Are Not Software Bugs

[presentation]
by
Avi Harel, ErgoLight Ltd.
Summary: 

Traditional practices of user feedback are inefficient because they do not incorporate vital information about user errors. Typically, uers report on unexpected system behavior associated with their intentions, instead of their actions, resulting in software developers wasting their time chasing phantom bugs. Learn how to distinguish real bugs from user errors by using an operation logger integrated within your software product.

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