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Continuous Testing Transformation | TTC

While selecting the right testing tool is critical, a true continuous testing transformation effort requires greater organizational change.  TTC and Tricentis surveyed a representative sample of organizations which have been through the process to explore what is required to transform testing in concert with an end to end testing tool (such as Tricentis Tosca).

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eBook: DevOps Dojo | TTC

The DevOps movement has taken the business world by storm. Companies who have adopted Agile successfully oftentimes move on to DevOps as the next step in the logical progression. In an era where technology is a key competitive advantage and every organization is becoming a technology company, it is clear that adoption of DevOps is a must to thrive in the modern competitive landscape.

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2016–2017 State of the Software Testing Profession | TechWell

The 2016-2017 State of the Software Testing Profession survey report has been published. TechWell members responses help TechWell better understand where the software testing industry is right now and where it's headed.

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Ten Commandments for Choosing a Test Management System for Jira | Goldfinger Holdings

As agile adoption continues to grow, more and more organizations are moving to Jira to manage their projects, organize tasks, and track issues more efficiently. In an agile environment, efficient organization and management of test cases is absolutely key to delivering high-quality software that is both on time and within budget. Many teams using Jira are leveraging its powerful customization capabilities to set up and manage test cases in the same instance.

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DevOps Continuous Delivery | TechWell

This eGuide provides resources to help teams move from their initial DevOps adoption through a full digital transformation.  For organizations with established DevOps processes, this guide will offer tips to speed up the delivery cycle by identifying bottlenecks and building quality in from the start.

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The ROI of Testing and Monitoring | Empirix

Your customers’ satisfaction and loyalty depend on the quality of their experience. When customers communicate with a business, they do so using that business’s communication network. Therefore, communication environments play a central, critical role in defining that all-important quality of experience.

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Open Source Testing Tools eGuide | TechWell

If you’re exploring your tooling options for test automation, it doesn’t have to mean a suite of costly proprietary tools. Plenty of open source testing tools have become viable options. This eGuide explains why you should consider open source tools for your testing needs—including for the specific situations of testing in production, DevOps, accessibility testing, and security testing—as well as considerations you should take into account when selecting your tools.

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Unleashing Business Value with Contact Center Testing | Empirix

A quality end-to-end experience for both a call center’s agents and customers is more important than ever, in light of the Covid-19 pandemic and the increased engagement of remote workforces.

We sat down with Melinda-Carol Ballou, Research Director for IDC’s Application Life-Cycle Management program for some practical advice and guidance on what contact center and IT leaders can do to overcome the barriers to accelerating release cycles and improving overall quality within the contact center environment.

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DevSecOps eGuide | TechWell

Securing your software is more important than ever, in a DevOps world it should go without saying that security should be a priority for all testing and development teams. This eGuide rounds up a collection of resources to help you build security into your existing deployment pipeline, so you can reduce risk, expose vulnerabilities early, and prioritize security in your software from day one.

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Voice Biometrics: Pre-Deployment Test Methodologies | Empirix

A growing number of corporations and mobile application developers are using voice biometrics, a technology that authenticates users via their unique voiceprints, which allows them to access important services.

Organizations are finding that voice-based authentication of callers provides a user-friendly method to secure customer care interactions. Voice biometrics also serves to reduce operational expenses thanks to the downstream effects of the program on contact center operations.

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AI and the Future of Testing eGuide | TechWell

At today’s rapid pace of software delivery, manual testing alone is simply inadequate. Artificial intelligence will soon be a necessity for testers to keep up—and in many ways, that reality is already here. But what do these AI capabilities look like, and how can they augment and benefit our test activities? This eGuide rounds up a collection of resources that explain what truly qualifies as AI, the different types of AI, and how quickly AI is advancing. It’s time to embrace the future of testing.

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10 Tips for Developing a Powerful End-to-End Contact Center Testing Plan | Empirix

With over 77% of customer interactions occurring over the phone and 57% of customers surveyed choosing the phone as their preferred method of interaction with the contact center, pre-deployment testing of the contact center voice environment can result in both time and money savings, an improved customer experience, increased revenues, and expanded market share.

To achieve the time and money savings that pre-deployment testing offers, you need in-depth strategy and execution plans.

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Testing in DevOps eGuide | TechWell

In order to fully realize the potential of DevOps and a team’s ability to deliver higher-quality software faster and more securely, testing must be done continuously throughout the software development lifecycle. But continuous testing isn’t just about automation and tools; there are cultural and process shifts that must happen, and everyone must be on the same page. This eGuide collects methodologies, processes, and tips to help your organization venture into continuous testing in DevOps.

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The Future of IVR Customer Service Assurance | Empirix

Today’s consumers are more socially aware of products and services and, with customer retention being critical, businesses now face a challenge: How can providers proactively serve customers while empowering them to use self-service tools and programs?

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A Modern Guide to Cloud Computing eGuide | TechWell

Organizations embarking on a digital transformation need to decide how they want to handle their data and what infrastructure makes sense for their goals. Cloud computing is a popular choice, but it has changed a lot over the years, and there are more options than ever before. This guide to modern cloud computing details its advantages and challenges; how to orchestrate your cloud migration; public, private, and hybrid cloud options; and how to choose the right cloud services for your business.

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Top Metrics to Achieve Contact Center Assurance | Empirix

For organizations that require frequent and direct communication with their customer bases, contact centers are a must—as is assuring that their contact centers provide a polished, optimized customer experience. Therefore, it will be critical for these organizations to ensure their contact centers are fully operational and optimized to enhance customer experience. This means building an in-depth contact center assurance strategy that ensures quality from idea inception through solution delivery, to ongoing operations.

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All About Appium: Get Up and Running in 1 Hour or Less | Mobile Labs

As interest in Appium continues to grow, mobile app development and QA teams are learning more and are eager to give Appium a try in their testing labs. From our Mobile Labs customers, we’ve learned that although there is a lot of interest around leveraging Appium for automation, getting started with Appium has its own set of unique challenges.

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How Hyper-Testing Added $15MN to an Organization's Bottom Line | Aspire Systems

An efficient QA team is an asset to any organization that aims to build and deliver high-quality software right on time to their end-users. The nexus of a sound testing strategy and a robust test automation framework can bring down testing efforts by at least 40%.

By implementing hyper-testing, a leading media solutions provider in the US reported annual savings of $950,000 and a reduction of 91% in its testing efforts compared to the cost of testing done manually in-house.

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Introducing DevOps into Your Project eGuide | TechWell

In order to adopt DevOps, organizations must fully embrace openness, experimentation, innovation, and collaboration. While you might feel pressure to introduce DevOps into your project, what if your company culture isn’t ready? This eGuide rounds up a collection of resources to help you get started on your DevOps journey, which entails creating a generative culture and optimizing processes in a way that will ultimately lead to business success.

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The Journey to Agile: Delivering Customer Value at Speed and Scale | Saggezza

Today, business happens faster, competition is fiercer, and customers expect more. Leading businesses' IT organizations that adapt to market and industry changes recognize the power of agile and have skillfully implemented initiatives to drive lasting change. They know agile is not a trend; it is necessary for survival.

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Take the Survey—Trends in Web and Mobile Application Testing | Perfecto

It’s no secret that test automation is an essential element to the SDLC. Without it, testing becomes the bottleneck and slows down releases. However, testing is often done too late in the software development process, and test automation adoption rates vary from team to team.

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The Four Keys to Achieving Parallelization in Automated Testing | Sauce Labs

Agile development has reached a crossroads. Keenly aware of the need to deliver high-quality web and mobile applications at speed, most organizations have adopted modern agile development methodologies with the expectation that doing so will drive faster release cycles, improve functional quality, and ultimately, lead to better customer experiences.

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Continuous Testing Benchmark Report 2.0 | Sauce Labs

Now in its second iteration, the Sauce Labs Continuous Testing Benchmark Report details the best practices critical to successful continuous testing and tracks organizations’ collective performance against those metrics. Based on real-customer data from the more than 3 billion tests run on the Sauce Labs platform, the 2020 Continuous Testing Benchmark Report is a community resource unlike any other.

Download the full report today to learn:

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2015–2016 State of the Software Testing Profession | TechWell

The 2015-2016 State of the Software Testing Profession survey report has been published. TechWell members responses help TechWell better understand where the software testing industry is right now and where it's headed.

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DevOps eGuide | TechWell

TechWell's newest eGuide is now available to download. Explore hot topics around DevOps, learn best practices, and gain information on how to start the DevOps conversation in your organization.

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