The Latest

STAREAST 2001: The Power of Retrospectives to Improve Testing[presentation]

Testing is a tough job! Most test professionals learn the hard way what works and what doesn't. Retrospectives are focused, facilitated reviews of a defined piece of work.

Esther Derby, Esther Derby Associates, Inc
Software Testing at a Silicon Valley High-Tech Software Company[presentation]

This paper describes a methodology for allocating priority levels and resources to software testing and other quality activities to achieve "customer satisfaction." This methodology is based on understanding of what the market and the target

Giora Ben-Yaacov and Lee Gazlay, Synopsys Inc.
Failure is Not an Option: 24 x 7 on the Web[presentation]

This paper discusses the factors involved in determining the cost of a twenty-four hour by seven days per week (24 X 7) e-Commerce or internal web site going offline for any length of time.

Ed Bryce, Reality Test
Software Customer Satisfaction Surveys[presentation]

Satisfying our customers is an essential element to staying in business in this modern world of global competition.

Linda Westfall, The Westfall Team
Managing Iterative Development: Avoiding Common Pitfalls[presentation]

The Rational Unified Process (RUP) advocates an iterative or spiral approach to the software development lifecycle, as this approach has again and again proven to be superior to the waterfall approach in many respects.

Per Kroll, Rational
A Short Course in Managing Expectations[presentation]

Have you ever delivered exactly what your customers said they wanted, and still they were dissatisfied?

Naomi Karten, Karten Associates
A Common Sense Approach to Statistical Process Control[presentation]

As maturing software organizations begin using statistical process control (SPC) techniques to stabilize processes and manage quality, it's imperative that their SPC implementation approach be carefully considered, especially since it involve

Steven H. Lett, The David Consulting Group
Problem Resolution Cycle Time Optimization[presentation]

No matter how well we plan and execute software development, defects are generated and can escape to the customers.

Don Porter, Motorola
Managing Your Outsourcing Contract Through Metrics[presentation]

Have project demands led you to consider outsourcing as a possibility? If so, make sure you get the most bang for your company's outsourced buck-and be able to prove it too.

Koni Thompson, The David Consulting Group
A Unified Model for Software Management[presentation]

This is the presentation that puts all the concepts into perspective.

Wael Amin, IT Worx
Teams, Governance, and the Evolution of Social Systems[presentation]

While there are good reasons to use teams for software projects, there are also many well-documented challenges and pitfalls. One of the most important decisions for any team is the governance model they choose to abide by.

Russell Roundtree, Landmark Graphics
Orthogonal Defect Classification at Cisco[presentation]

This presentation outlines the history of the Orthogonal Defect Classification system deployment at Cisco.

Bob Mullen, Cisco Systems
Real World Capacity Assessment[article]

Capacity assessment has become a necessity in today's complex network environments. Indeed, conducting rigorous assessments can not only bring peace of mind and improved performance and stability to the final system, but also saves time and money. Conducting these assessments requires tools that properly address the realities found in environments such as the Internet or enterprise network infrastructures. In fact, conducting assessments without these realistic factors can be risky, often not resulting in a real world picture of the performance or capacity of the system. We introduce CawUsers as the definition of a real world user-assessments using CawUsers will vastly improve the understanding and confidence in a system to meet the demands and rigors found in the real world.

Philip Joung
Software Metrics State of The Practice[presentation]

This presentation reviews the results of KLCI's Fourth Annual "best practices" study, including: Metrics "Best Practices"; Spending benchmarks for software metrics; Benefits of software metrics; Software measurements used; and Tools for soft

Peter Kulik, KLCI Research Group
Communicate and Define the Value of Performance in Dollars and Cents[presentation]

What is the real value of computing performance improvement? What is the real cost of computing performance degradation? This paper describes an approach used at The Boeing Company to answer these questions.

Nancy Acree, CAD/CAM Products and Services


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