We are using Telelogic Synergy Release 6.5.4096.
Some users have had repeated problems of Updating a Synergy project, but not getting the latest versions of files, even when no apparent file version conflict exists. For example, a folder with changes in it does not get revised to the next folder version with the new files in it.
The Update hasn't failed (no failed message in the "Messages" window), but the user's copy of the project is still not up-to-date with regard to that folder and its files.
Normally, our method has been to use "Sync Work Area", handle that set of files, then do the "Update" on the project.
It has been suggested that we should do the "Update" first, then the Sync. But, I think, the order doesn't matter because Synergy will not update files that have been changed by the user, for whatever reason.
Any idea of what's going on with the updates?
Is there something simple we should be doing to avoid projects not having current file versions when an update seems to work?