When there is a system outage or other serious problem, most organizations have a critical incident response team to handle communication with all relevant stakeholders. But what happens when communication among the technology experts is not going well? How do you go about understanding the problem and helping each contributor work effectively with the entire response team?
While the technical complexity of real-world ALM may be substantial, sometimes the people issues present even more complex challenges. Being able to understand the personalities and work culture of the folks doing the work can help you implement ALM in a comprehensive and effective way.
IT leaders need to creatively confront operations and development when they are not working together effectively. DevOps enables new, innovative approaches to communication and collaboration that can be considered disruptive—but sometimes, shaking things up is the most critical step in the journey to adopting better behaviors and interactions.
Process improvement requires that we understand and influence human behavior by helping people improve the way in which they perform their work. By understanding the organization's collective unconscious, you will be more capable of designing effective process improvement strategies that are aligned with the corporate culture.