communication

Articles

Hand holding black rotary telephone When DevOps Gets Lost in Translation

The waterfall method of developing software is a bunch of translation activities: The design is a translation of the requirements into the language of architecture, the code is another, and a formal test process is a third. And with each translation, there’s the opportunity to introduce error. When your DevOps team is isolated, it creates another handoff, and another point of failure.

Matthew Heusser's picture Matthew Heusser
hands assembling puzzle Coaching Technology Teams Out of Their Silos to Collaborate in an Emergency

When there is a system outage or other serious problem, most organizations have a critical incident response team to handle communication with all relevant stakeholders. But what happens when communication among the technology experts is not going well? How do you go about understanding the problem and helping each contributor work effectively with the entire response team?

Leslie  Sachs's picture Leslie Sachs
gap between two teams Business and Development: Working Together to Build Better Products

Business stakeholders and DevOps teams both have to take an active approach to app development, but neither faction should have to change practices and processes in order to get their needs across. Investing the time to establish communication between these teams will drive delivery of the applications customers demand.

Renato Quedas's picture Renato Quedas
Leadership influence Personality and the Influence of Positional Power

The power that comes from our positions and roles matters most in terms of our own influence and ability to achieve desired results. You may have limited ability to change your position within a structure, but you have limitless potential to understand and make the most of positional power.

Leslie  Sachs's picture Leslie Sachs

Interviews

Selena Delesie Leadership Lessons to Bolster Your Software Team: An Interview with Selena Delesie
Video

In this interview, visionary speaker Selena Delesie explains how successful teams embrace specific principles, including listening deeply, believing people truly matter, having an addiction to learning, serving others, flowing through change, moving through fear, and following joy.

Jennifer Bonine's picture Jennifer Bonine

Conference Presentations

Capturing Testing with 3 Magic Words
Slideshow

Testers tend to be innately curious creatures. Being curious and evaluating risks—that is what the testing job is about. Often it is the statement “I don’t know” that drives our curiosity in testing. We don’t really know if it’s a good “I don’t know” or a bad “I don’t know” until we start communicating with others. Part of being a great tester is becoming comfortable with saying “I don’t know” and explaining what that means so that people remain confident in you. Join Janna Loeffler as she talks about when it is okay to say “I don’t know," when it’s not okay to say “I don’t know,” and how to best say it so that it's useful. Learn how to help others understand what your “I don’t know” means or doesn’t mean, and find out for yourself not only how to push past the fear of not knowing, but how to embrace your curiosity.

Janna Loeffler
Getting Your Message Across: Communication Skills for Testers
Slideshow

Communication is at the heart of our profession. No matter how advanced our testing capabilities are, if we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored. Because we act solely in an advisory capacity, rather...

Thomas McCoy, Australian Department of Social Services

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