Getting Your Message Across: Communication Skills for Testers

Thomas McCoy, Australian Department of Social Services

Communication is at the heart of our profession. No matter how advanced our testing capabilities are, if we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored. Because we act solely in an advisory capacity, rather than being in command, our power to exert influence is almost entirely based on our communication skills. With people suffering information overload and deluged with emails, it is more important than ever that we craft succinct and effective messages, using a range of communication modalities. Join Thomas McCoy as he draws on techniques from journalism, public relations, professional writing, psychology, and marketing to help you get your message across. Key themes include: non-verbal communication, presentation skills, persuasive writing, influencing skills, graphic communication, and communicating in teams and meetings. We will use a range of hands-on exercises to practice the concepts being discussed.

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