Understanding and Managing Change

Jennifer Bonine, Oracle Corporation

Has this happened to you? You try to implement a new software quality improvement program and it ends up failing. And, to make matters worse, you can't figure out why. It may be that your great idea didn't mesh well with your organization’s current culture. Jennifer Bonine shares a toolkit to help you determine which ideas will-and will not-work within your organization. The toolkit includes five rules for change management, a checklist to help you analyze the type of change process needed in your organization, a set of questions you can ask to better understand your company's goals, techniques for overcoming resistance to change, and the formal roles necessary to enable successful change. This toolkit-together with an awareness of your organization's core culture-allows you to identify the changes you can successfully implement and those that should be left for the future.

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