Meet "Ellen": Improving Software Quality through Personas

David Elizondo, Microsoft Corporation

Users are the ultimate judge of the software we deliver because it is critical to their success and the success of their business. However, as a tester, do you really understand their tasks, skills, motivation, and work style? Are you delivering software that matches their needs and capabilities-or yours? Personas are a way to define user roles-imaginary characters-that represent common sets of characteristics of different users. David shares how his team at Microsoft defined and used one persona named “Ellen” to help them design, develop, and test the first version of a new product. David shares before Ellen and after Ellen examples of the product, showing how the product changed when Ellen joined the team. See examples of the robust test cases and acceptance scenarios they defined from unique insights that Ellen provided. Discover how to create and utilize an "Ellen" on your next project or on the one you're struggling with today.

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