12 Steps to a Successful Metrics Program

Linda Westfall, The Westfall Team

Software metrics are an integral part of the state-of-the-practice in software engineering. More and more customers are specifying quality metrics reporting as part of their contractual requirements. Companies are using metrics to better understand, track, control, and predict software projects and products. This paper explains the basic concepts of metrics and measurement theory and how those
concepts relate to software.

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