Imagine this scenario: Business users are excited to finally get their hands on an implementation delivery that is on schedule, (mostly) on budget, and passed rigorous testing with flying colors. Unfortunately, when working with the new app or feature, the users realize that the way they described their needs didn’t translate into what they actually needed. Sound familiar? While she may not be able to offer telekinetic mind-reading tools, Kim Tatum is convinced that leveraging a behavior-driven development (BDD) approach helps bridge the gap between domain experts and technical teams. Join Kim to discuss how natural, human-readable language ultimately creates shared accountability and reduces misunderstandings. Review how this framework is implemented on a variety of delivery projects and walk through an implementation approach and leading practices.