Winning the hearts and minds of users should be a priority of business transformation from day one. This way the people who really know the day-to-day running of the business have the opportunity to ensure that the new system will meet their and the organization’s requirements when it’s delivered.
There are many reasons to consider modernizing your legacy software. But when doing so, it’s important to remember your customers who regularly use your product and to take their preferences, habits, and needs into consideration. Here are some practical tips to boost your chances of a smoother transition.
When developing products, features, and enhancements, you have to have your customers’ best interests at heart. “We’re not just creating software,” speaker Jeff Patton said. “We’re changing the world.” You need to better understand the people you’re building things for, and the only way to do that is to spend more time with them.
Tara Nicholson explains why it's important to take into account compatibility, which refers to the ability of a software system to function across a variety of client software (browsers), operating systems, and hardware combinations. In this article, Tara shares some helpful strategies for you to consider when maintaining a compatible user experience.
Chris Nodder explores the emerging need to focus on a software app's user experience. It doesn’t have to cost a fortune to perform some basic user experience analysis as long as it is done early and tested throughout a project’s lifecycle.
Ten percent of the world's population lives with some sort of disability. So, is your software product optimized accessible to these people? Rajini Padmanaban takes a look at the different types of disabilities out there and the ways to ensure your product works well with as many of these needs as possible.
In this interview, Philip Lew, the CEO of XBOSoft, talks about his upcoming presentation, how user experience relates to mobile, the connection usability shares with UX, and how your company can take an important first step towards improving your mobile user experience.
We're sitting down with CM experts to discuss not just their backgrounds in the field, but what their favorite tools are and why. This week, Steve Berczuk provides a great deal of information on what tools he prefers to use today, and what he would love to see from them in the future.
We recently spoke with Joe Townsend, a software configuration manager with more than twelve years' experience in the field, about which CM tools work best for him—and which ones don't. Joe discusses the need for scalability and honest integration when selecting the right tools for any project.
As mobile devices, tools, operating systems, and web technologies rapidly evolve, testers in this changing domain must quickly adapt their thinking. Testers often struggle to find critical vulnerabilities and bugs in mobile applications due to lack of guidance, experience, and the right...
Have you experienced difficulties eliciting “what would you like the system to do” from customers and SMEs? Have you then delivered the system only to find that the users don’t like it, even though it meets their stated requirements exactly? Cathy Sargent shares a technique for using...
The introduction of mobile devices and applications presents new challenges to traditional usability testing practices. Identifying the differences between usability testing techniques for traditional desktop applications and mobile applications is critical to ensuring their acceptance and...