Bug triage, like labor and delivery triage, is about deciding a course of action on the spot, often with minimal information guiding decision making. Discover what other lessons Robert has learned from Anne's experience in nursing that have practical applications in his hunt for bugs.

Exploratory testers design and execute tests in the moment, starting with an open mission and investigating new ideas as they arise. But how do we know when to stop? The first step is to recognize that we can't know when we're done, because any approach to answering the stopping question is necessarily heuristic.

If a tester is "somebody who knows that things can be different," then Marshall McLuhan was a tester par excellence. According to McLuhan, the English professor who proposed the Laws of Media, the message of a medium is not its content but rather its effects. Find out how this translates to software testing and how we evaluate requirements.

Be ready with an answer the next time you're asked, "How long will it take to test this product?" Dive beneath the surface of the question to understand what your manager really wants to know.