itil Questions

By Jirong Hu - January 28, 20132 Answers

Hi All

Most of large organizations have a line between development area and production/operation area, due to many reasons, historical or outsource, etc. So there are a set of SCM processes for the development area, and another set  for production, e.g. change control.

Traditionally, the SCM specialists are working in the development area most of time, doing version control, change request, sort of things, util the software is realesed to production for operation.

My understanding of ITIL is more for production operational control. Therefore, as a SCM specialist, I haven't met with ITIL until today. However, when we start to talk about continuous delivery which strechs all the process all the way to production, how shall we deal with ITIL?



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