Tools and Services: Help Desk Management

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Help Desk Management

Tools available on Help Desk Management

Dynamsoft Issue Tracking Anywhere is a web-based issue tracking system designed for issue/work item tracking, bug/defect tracking, customer support and project management. With easy-to-use and intuitive interface, Issue Tracking Anywhere is convenient, effective and professional in tracking and managing both business and technical issues.

Engine Lab Software is an outsourcing software development company based in Ireland and serving companies from Ireland, UK and America.

Gemini is your one stop shop for bug and issue tracking, helpdesk support, ITIL compliance and more. Gemini provides you with a unique way of viewing your work / backlog using workspaces.
Gemini is fully extensible using its app framework where you can develop custom apps to extend Gemini's functionally.

SPoTS is a secure enterprise-class help desk, work order, and defect tracking system incorporating CRM functionality. SPoTS'' CRM functionality enables users to create customer accounts, retain a history of customer interactions, and maintain customer contacts. Defects and work orders can be tracked by customer or by project. SPoTS'' hosted architecture is the affordable, practical alternative to conventional software. Register for a no obligation trial account today.

VisionProject is a powerful web-based Project Management and Issue Tracking System that also includes modules for Helpdesk/Support, Time Management, Document management, CRM and much more. The tool is built to be easy to use and customizable – all to increase the efficiency for the customer. The extensive functionality offered includes drag-and-drop, search possibilities also within the attached documents, sub-items, web portal for external customers, support for popular concepts used in Project Management and IT Service Management.

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