I will tweet this out and see if I can get some more responses for you.
Bob Aiello Technical Editor, CM Crossroads
We' ve done this. We've write a PERL script called in a post-link of a Promote Process. The script sent an email at the Remedy Server, that contain a text parsed in a XML form...After that Remedy open automatically a remedy to the user (or group) indicated in the text of the email
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