
Hi Everyone,
ITIL is a framework from the itSMF which focuses on IT Service Management. ITIL does not provide any real guidance on software development. That said, ITIL v3 provides a considerable amount of guidance that is heavily focusd on Configuration and Release Management. The volume on transition is geared towards Release and Deployment - including Change Management.
ITIL has become a very popular framework for helping organizations establish effective service desk and other key processes and functions related to IT operations.
From a CM perspective, ITIL has made popular the use of a Configuration Management Database (CMDB) and also its supporting Configuration Management System (CMS) along with a Definitive Media Library (DML).
I have been involved with implementing ITIL for quite some time and would love to hear some other folks describe their own experiences on implementing ITIL v3 !!!!
Bob Aiello
Editor in Chief