When the Customer Does Not Know Best

John Scarborough, Aztec Software Inc

Failure to really understand business requirements, technical specifications, and schedule dependencies has embarrassed more than a few test teams. Before you assign the first test engineer to a project, sit down face-to-face with the customer and keep asking questions until you fully understand the scope of the system or application under test, how they will use it, and what success looks like through their eyes. A full needs analysis is the best preparation for designing a test strategy that will deliver exactly the data your customer needs to decide when they can ship or go live with their software. John Scarborough explores the critical areas of inquiry for conducting a needs analysis, using examples from projects he has worked on over the last five years. Learn to exercise deliberate, critical thinking while following a proven, systematic approach for conducting analyses.

  • A systematic approach to performing a needs analysis from a testing perspective
  • Templates and tips for conducting needs analysis interviews
  • Documentation to support a needs analysis

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