Using a Process Database for Transition to CMM Level 4

Rick Hefner, TRW Systems

When competition requires better, cheaper, and faster projects, organizations seek a quantitative understanding of productivity and quality. Moving to Capability Maturity Model (CMM) Level four or implementing a Six Sigma program helps provide that understanding. However, a frequently encountered problem is the lack of predictable processes or the lack of consistent data about these processes. Rick Hefner explains how to develop and maintain a corporate repository of historical performance and quality that's driven by business goals. He also shows how this method enabled TRW to better characterize its processes and meet increasing demands for productivity and quality.

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