Metrics: Giving the Answer to the Right Question

What metrics are you going to give me? This is the type of question managers ask their QA analysts at the start of each project. In this presentation, learn how to interpret data to create a metric that can answer a specific question asked by management. Explore how quality assurance and testing-from goal setting to implementing tactics-can assist in creating reliable metrics. Kenneth Paczas looks at many of the questions that have been asked by management--and the metrics that were used to answer them.