The Latest

A Short Course in Managing Expectations[presentation]

Have you ever delivered exactly what your customers said they wanted, and still they were dissatisfied?

Naomi Karten, Karten Associates
A Common Sense Approach to Statistical Process Control[presentation]

As maturing software organizations begin using statistical process control (SPC) techniques to stabilize processes and manage quality, it's imperative that their SPC implementation approach be carefully considered, especially since it involve

Steven H. Lett, The David Consulting Group
Problem Resolution Cycle Time Optimization[presentation]

No matter how well we plan and execute software development, defects are generated and can escape to the customers.

Don Porter, Motorola
Managing Your Outsourcing Contract Through Metrics[presentation]

Have project demands led you to consider outsourcing as a possibility? If so, make sure you get the most bang for your company's outsourced buck-and be able to prove it too.

Koni Thompson, The David Consulting Group
A Unified Model for Software Management[presentation]

This is the presentation that puts all the concepts into perspective.

Wael Amin, IT Worx
Teams, Governance, and the Evolution of Social Systems[presentation]

While there are good reasons to use teams for software projects, there are also many well-documented challenges and pitfalls. One of the most important decisions for any team is the governance model they choose to abide by.

Russell Roundtree, Landmark Graphics
Orthogonal Defect Classification at Cisco[presentation]

This presentation outlines the history of the Orthogonal Defect Classification system deployment at Cisco.

Bob Mullen, Cisco Systems
Real World Capacity Assessment[article]

Capacity assessment has become a necessity in today's complex network environments. Indeed, conducting rigorous assessments can not only bring peace of mind and improved performance and stability to the final system, but also saves time and money. Conducting these assessments requires tools that properly address the realities found in environments such as the Internet or enterprise network infrastructures. In fact, conducting assessments without these realistic factors can be risky, often not resulting in a real world picture of the performance or capacity of the system. We introduce CawUsers as the definition of a real world user-assessments using CawUsers will vastly improve the understanding and confidence in a system to meet the demands and rigors found in the real world.

Philip Joung
Software Metrics State of The Practice[presentation]

This presentation reviews the results of KLCI's Fourth Annual "best practices" study, including: Metrics "Best Practices"; Spending benchmarks for software metrics; Benefits of software metrics; Software measurements used; and Tools for soft

Peter Kulik, KLCI Research Group
Communicate and Define the Value of Performance in Dollars and Cents[presentation]

What is the real value of computing performance improvement? What is the real cost of computing performance degradation? This paper describes an approach used at The Boeing Company to answer these questions.

Nancy Acree, CAD/CAM Products and Services
eXtreme Programming: Managing Agile Development[presentation]

Extreme Programming (XP) has captured the attention of the industry by challenging many cherished beliefs held about software development and management. Not only that, it's actually delivered against those challenges.

Robert Martin, Object Mentor, Inc.
SM/ASM 2002: The Business Case for Software Quality[presentation]

Each generation of technology-from mainframe to the Internet-creates many opportunities for businesses to try new things. But with uncharted territory comes exponentially increased risks.

Richard Bender, Bender & Associates
Mentors, Models, and the Making of Managers: Special Panel Discussion[presentation]

Each of us has a story about how we came to be managers in software organizations. Many of us became managers because we were good developers. Some of us studied management in school.

Moderator: Esther Derby ( Esther Derby Associates, Inc.)
Read My Lips: No New Models![presentation]

These days, it seems everyone who wants to make a mark in the software world feels the need to invent a new model or methodology. While such models provide useful frameworks for structuring our thinking and practices, enough already!

Karl Wiegers, Process Impact
Speaking to Your Management: What Do You Do When They Do Not Listen[presentation]

This presentation explains some of the language barriers and experience barriers between management and quality assurance professionals.

Ed Weller, Software Technology Transition

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