The best way to ensure users have a positive customer experience is to use error monitoring to catch errors in real time so you can respond immediately. Error monitoring provides hope for avoiding poor app store ratings and for keeping customers satisfied.
Standard web-monitoring tools can ping webpages and verify that they’re responding, but they don’t alert you to an issue. But you can use the technology in load testing to monitor your sites by running an interactive script that can detect issues and generate emails as needed. It runs constantly like a silent sentry, never sleeping or taking a vacation, improving your sites' reliability.
Software development has been moving toward progressively smaller and faster development cycles, and continuous integration and continuous deployment are compressing delivery times even further. But is this actually good for businesses or their users? Just because you can deploy to production quickly and frequently, should you?
Listening to your customers is absolutely mandatory to ensure their satisfaction and making sure they know you listened to them is just as important. Wayne Goldstein takes a look at how simply resolving an issue a customer brings up isn't always enough. Take a look with him at continuous process improvement from the help desk to releasing the software update to fix a problem.
Observing customers in a usability lab can be invaluable for improving product design. But, once your software leaves the lab, do you know what your customers are actually doing and whether or not your software meets their expectations? Learn how engineers on the Microsoft Office team apply a variety of software telemetry techniques to understand real-world usage, how the results drive product improvements, and how you can apply similar techniques.
People often point to requirements documents and process manuals as ways to guide a new tester. Research into knowledge transfer, as described in The Social Life of Information, suggests that there is much more to the process of learning. Michael Bolton describes his own experiences on a new project, noting how the documentation helped ... and didn't.
In these times, many of us are being told to "do more with less." A more useful approach is "invest our organization's scarce resources where the return is the greatest." To do so, we must define the financial benefits sought when developing a system in addition to its requirements.
To implement a meaningful incentive system for your team, you need to select metrics that encourage the behaviors you need and the results you want. But first you have to decide what you need and want.
Greg Paskal, test automation lead at Ramsey Solutions, talks about data lakes and how to effectively use data visualization. Done well, data visualization should help practitioners, managers, and stakeholders easily consume, understand, and act on the information the visual displays.
With all the open source tools available in the market, it can be overwhelming to determine which might meet your needs and which will work best in your environment. Join Jennifer Bonine as she explains the relationship between data and your environment, and using data to help make...
Counting is easy. However, what makes measurement really valuable-and really hard to get right-is knowing what to count and what to do with the results. If your organization is mostly tracking resource usage, costs, and schedule data, it is making a big mistake. What about the users? The customers? The overall business strategy? Sharing the lessons he has learned from fighting-and surviving-many software measurement battles, Ed Weller offers a step-by-step approach for implementing a practical and valuable metrics program. After understanding what measures are most important to the business strategy and all stakeholders, the next step is to decide what data supports those measures and how to capture it. With data in hand, you can create simple and informative ways to make the resulting metrics visible and easy to digest. The biggest challenges-avoidance, disbelief, and rationalization-come next.
Edward Weller, Integrated Productivity Solutions, LLC