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Conference Presentations

Quality Interactions: Bulding Effective Working Relationships

As software professionals, we all care about quality. We focus our efforts on building quality into the code and testing to assess quality and find errors before our customers do. However, there is an important element of quality that comes before all that and is critical to delivering reliable software: quality working relationships and quality interactions. Esther Derby covers pragmatic strategies for building, strengthening, and maintaining working relationships with all stakeholders-managers, customers, team members, and peers. The first step is to build a foundation of trust and respect. Then, we must focus on interests rather than positions and seek joint solutions to problems. We should use the richest communication channel available for our interactions and make a generous interpretation of others’ actions.

Esther Derby, Esther Derby Associates Inc
Testing your Web Site for Privacy, Quality, and Accesibility

Today's business world relies heavily on transactions conducted through the web. Because of this, brand image and how a web site is rendered to customers has become increasingly important. A poorly functioning web site poses significant risk for web-based companies. This presentation discusses the challenges involved when testing to ensure the quality of your company's web site and to ensure that the components of the site function properly. With the ever-increasing web complexity, specific tools and processes are required to manage these challenges.

  • Discover ways to ensure that your web site reflects your privacy policy
  • Learn how to manage your web sites's links to ensure that they remain current and unbroken, and ensure that web content is accessible to users
  • Learn about specific tools and processes to test and manage your web site
John Burg, IBM Global Services
Manage Testing by the Numbers

Telcordia's Software Quality Assurance Testing Organization Business Model was developed to assist its SQA Testing Management Team in becoming more effective and productive in managing SQA testing. Learn how the implementation of this model can help raise the overall technical expertise of your test management team.

Sharon Burrell, Telcordia Technologies

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