When your boss constantly has you doing favors for another group, it can get in the way of fulfilling your own responsibilities. Find out how defining your work mission to your manager and illustrating how "small" favors potentially cut into company revenue can help to get everyone on the same page.

It's happened again. Your boss corners you and pressures you to take on extra work. The additional project gives you more work than you can realistically do, let alone do well. Find out how you can stand up to your boss and work with him to create reasonable priorities for your time without damaging your relationship.

Through this tale of a planning spreadsheet and its effect on three different projects, learn the impact a single decision can have on a project--and pick up some helpful tools like fingerprint graphs and project timelines along the way.

The level of technology that goes into a tool is only as valuable as the service that you, as a user, get out of that tool. Some low-tech tools--such as the four that Esther Derby lists here--have a place in the technologist's toolbox, too.