In his CM: The Next Generation Series, Joe Farah examines the following three steps that deal with process: defining the process, automating the process, and improving process quality. When a process is automated, problems can be repeated and are much easier to diagnose and correct. As the problems are corrected, we attain higher quality.
In his CM: The Next Generation Series, Joe Farah writes that there are two sides to answering that question. One deals with your CM solution’s architecture, and the other, which may be closely related, deals with the architecture of your tools.
Great tools and process are not the best formula for software configuration management excellence. Leslie Sachs writes that the most important resources for configuration management excellence are people—the technology professionals and the leaders who guide the team toward CM excellence. This article will help you understand what psychologists have learned regarding some of the essential qualities found among top leaders and others who consistently achieve excellence.
Listening to your customers is absolutely mandatory to ensure their satisfaction and making sure they know you listened to them is just as important. Wayne Goldstein takes a look at how simply resolving an issue a customer brings up isn't always enough. Take a look with him at continuous process improvement from the help desk to releasing the software update to fix a problem.
Engineers know the importance of process and quality, and many engineering disciplines emphasize quality control and quality assurance. Some people enjoy the challenge of focusing on quality, while others find it a necessary but less than exciting chore. Leslie Sachs looks at some of the factors that impact process and quality.
Implementing configuration management in small teams presents a distinct set of challenges. Your ability to “right size” the effort will go a long way in how successful you are. Find out what questions to ask before you get started.
In his CM: The Next Generation series, Joe Farah writes that software configuration management (SCM) can be a daunting venture for a small team. It seems that many solutions require a lot of effort and money, but this is not always the case. This article looks at what a small team really needs for CM.
Scott Ambler explains how DevOps has grown within the agile community, and why he believes it will become an IT buzzword in 2012. DevOps uses agile's community-based teamwork and offers developers and those in operations a great way to make everyone's job easier.
IT professionals are often surprised to discover that it’s a bigger challenge to handle the people side of establishing process. This article gives you a head start on handling the implicit personality issues that are found in establishing process and more process.
An early automation approach involves the automation team in the early phase of the testing lifecycle to support agile or iterative projects. Automation scripting can commence in parallel to system development.