There are those on my team that think a CR is only needed for requirement changes/customer requests and not for defects.
Can someone please help me to explain why this is not true.
I feel that outside of normal help desk support, all changes, to include correction of functional defects should pass through a CR. This way we properly document that a change was necessary to make the system function properly. This also allows us to track items that were not properly addressed during initial development.