A Measured Response

Useful metrics to give managers the numbers to back up project hunches
Article Summary: 

An infinite number of metrics can be applied to various aspects of software development. In fifteen years of managing software development, Mike Cohn has found a handful of metrics that really help him do his job--and keep him cool and confident when the heat is on. Here, he describes product stabilization metrics, programmer quality metrics, customer satisfaction metrics, and complexity metrics.