It is no longer sufficient to deliver products that are technically excellent. Products must also be easy to use and fit well with the work practices and activities of the consumer and professional user. This article focuses on the clear need to establish a practical way of understanding the customer's expectations and of measuring satisfaction by using quality standards established in the software industry.
Ramesh Ramani has more than ten years of experience in managing different types and size of team in various levels. He is currently working as senior manager QA in Tavant Technologies. He has specialized in test artifact management, test design, and methodologically managing product release using data points. He has developed a tool Jwap which wraps a test design tool called jenny, and published the tool in sourceforge.net. He participated in and published papers for various conferences including STeP-IN SUMMIT 2005.
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