Making Best Practices a Reality
Almost any description of a job involving software configuration management—or more generally, application lifecycle management—will include the words “best practices.” Kareen Kircher writes on how to make best practices a reality for your work. The five ingredients to making successful changes happen are relationship, timing, automation, pertinent documentation, and refining.
Behaviorally Speaking: Environment Management
Environment management is an essential function in any complex, mission-critical system. Unfortunately, environment management is often overlooked and, even when addressed, usually only handled in the simplest way. Keeping an eye on your environment is actually one of the most important functions for IT operations. Bob Aiello explains how to get started with environment management.
From One Expert to Another: Steve Berczuk
Steve Berczuk is a software developer, writer, and experienced practitioner of software configuration management (SCM) and agile software development. He is a co-author of the book Software Configuration Management Patterns: Effective Teamwork, Practical Integration, contributed to the book 97 Things Every Programmer Should Know. Last year, he interviewed Dan Wellman about test-driven development. In this installment of From One Expert to Another, it’s Dan’s turn to interview Steve about the ins and outs of SCM.
Personality Matters: Anxiety and Dysfunctional Ops
The root cause of bad service may have much to do with a personality trait known as anxiety and the often-dysfunctional defense mechanisms people resort to in an attempt to deal with its discomfort. If you want your IT operations group to be successful, then you need to consider the personality issues—at both the individual and group levels—that may impact their performance and your success.
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