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News Tideway® Systems Launches Technology Alliance Program to Meet Extensive Integration Requirements
News Tideway® Systems Launches Technology Alliance Program to Meet Extensive Integration Requirements
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| New
Alliance Program
Gives Tech Vendors Tools to Integrate Best of Breed IT Service Management
Solutions NEW YORK, NY - April 24, 2007 - Tideway Systems, the independent leader in IT service configuration management for enterprises, today announced the global launch of the Tideway Technology Alliance Program for leading software and platform vendors that want to integrate their technology with Tideway's flagship solution FoundationTM. The Program will allow vendors to take advantage of Tideway's track record in IT service management integrations, backed by a specialist team and several customer deployments. The formation of the Tideway Technology Alliance Program is a direct response to the IT department's need to implement automated processes across a multi-vendor environment where several management tool sets must work together to generate additional value. A crucial first step is implementing application dependency mapping tools to federate reliable and up-to-date configuration data across multiple management systems. The Tideway Technology Alliance Program enables leading-edge ITSM vendors to accelerate their integrations with Tideway Foundation to meet these customer needs. The Tideway Technology Alliance Program is broad in scope, allowing both ITSM tools vendors as well as application vendors to participate. In addition to specific resources for ITSM vendors, Tideway also maintains the Tideway Knowledge Network (TKN), which allows application vendors to submit up-to-date fingerprints and other information. Through the Tideway Technology Alliance Program, application vendors can certify the latest fingerprints for their applications in order to be sure that customers have the most accurate model of their applications in the field. "Cooperation between technology providers creates far more attractive offerings for customer who are already struggling with the complexity of their IT environments and want to alleviate stress rather than adding to it with disparate service management solutions," said Richard Muirhead, Tideway Chairman and CEO. "The Tideway Technology Alliance Program is a platform for vendors to collaborate to deliver industry leading service management solutions to their customers." The Tideway Technology Alliance Program has two membership levels. The first level, for Technology partners, includes access to detailed product information from Tideway prior to public release, representation online and in marketing materials, and direct access to product integration tools for testing and development. The second level, Integration partners, enjoy the same support as well as higher level of access to technical staff, product documentation, training resources and cooperative customer engagement activities and materials. Inaugural Alliance Program Members The following partners are charter members of the Alliance Program and will be working with Tideway to build innovative joint solutions: Digital Fuel - A leader in Business Service Management (BSM) software for Telecommunications, IT, HR, F&A, and other service management applications. Digital Fuel's ServiceFlowTM BSM software suite automates business processes for SLA management, service catalog, service billing and chargeback, providing service organizations with a foundation for proactively managing services from a business and customer perspective. www.digitalfuel.com RealOps - A market leader in the emerging area of Run Book Automation (RBA). RealOps' technology bridges people, process, and technology within IT service management, enabling customers to minimize service downtime, prioritize operations response in accordance with varied service levels, and reduce overall operating costs. www.realops.com Aperture Technologies - A leading global provider of software for managing the physical infrastructure of data centers. Aperture's solutions reduce operational risk and improve efficiency through the visual management of data centers resources. www.aperture.com IntePoint - IntePoint is an innovative provider of simulation and visualization technologies. The suite supports business processes such as continuity planning, compliance and risk assessment, disaster response and recovery planning. IntePoint provides transparency to help customers mitigate risk and derive an appropriate response in a world of complex cascading impact. www.intepoint.com For more information on Tideway's Technology Alliance Program, go to: www.tideway.com/partners/technology_partners/technology_alliance_program About Tideway Foundation Tideway's flagship solution, Tideway FoundationTM, features an agentless indexing of the data center and modelling of an enterprise's distributed business applications providing mapping to the supporting infrastructure. The solution is a cornerstone of integrated enterprise service management solutions and for implementing IT best practices. Sophisticated browser-based reporting and visualization as well as integration capabilities make this IT intelligence available in an actionable form right at the point of decision or analysis and support Tideway's mission to make IT service management As Simple As SearchTM. About Tideway Systems Tideway SystemsTM is the independent leader in IT service configuration management for enterprises. Tideway's flagship product, Foundation, provides essential transparency of data center configuration and dependencies, makes configuration management as simple as search and counts among its customers British American Tobacco, British Telecom (BT), BSkyB, Co-operative Bank, Dimension Data, Dresdner Kleinwort, GlaxoSmithKline (GSK), ING, JCB, Linklaters, LogicaCMG, and Mizuho Bank Ltd. Tideway Systems is a privately held company with offices in the UK, USA, Denmark and Germany. See http://www.tideway.com for further information. Contact: Cheryl Gale/Liz Swenton March Communications www.marchpr.com +1 617 475 1572 tideway@marchpr.com
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