BMC Demonstrates Proven Results and Market Leadership With BSM and CMDB Adoption

Global 2000 companies are selecting BMC solutions over competitive offerings for IT Infrastructure Library (ITIL(R)) and BSM initiatives. To-date, hundreds of customers have begun and completed implementations of the BMC Atrium CMDB, part of the BMC Remedy ITSM suite. The CMDB provides a single repository of IT configuration information for services delivered to the business; a fundamental best practice outlined by ITIL and a cornerstone of BSM.

DealerTrack, a leading provider of on demand software and data solutions for the U.S. automotive retail industry, is leveraging BSM, including CMDB technologies, to help improve service delivery to its clients.

"DealerTrack's network provides products and services that help auto dealers conduct business more profitably and efficiently, and makes buying a car faster and easier for the consumer. Business Service Management from BMC Software helps us keep our on demand products and services available and running at peak performance. Faster transmission of data between dealers and lenders helps them close deals in less time," said Charles Giglia, Senior Vice President and CIO, DealerTrack.

The Otto Group Germany, the world's largest mail order group and the world's second largest B2C online trading company, recently enhanced their BSM offerings in Germany with the implementation of the BMC Remedy ITSM suite, a key for the Otto Group to further align the company's IT operations to the best practices outlined by ITIL.

"As a leading global online retailer, ensuring that our IT infrastructure is in sync with the goals of the business is critical to the overall success of our business. Aligning with ITIL best practices ensures that we are doing just that," said Norbert Schonrock, certified ITIL Service Manager and project collaborator at the Otto Group. "BSM is a proven approach to making ITIL a reality. The BMC Remedy ITSM suite is a keystone in our ITIL alignment, enabling our IT organization to better serve our customers while consolidating expenditures and increasing efficiency and ROI."

"Business service management (BSM) is on the rise," states Thomas Mendel, Ph.D., Forrester Research. "The configuration management database (CMDB) is one of the key components of a BSM implementation. The CMDB has come to the forefront of IT managers' attention through the combination of new technologies such as application dependency mapping and the quest for management process improvement (ITIL)."*

The BMC Atrium CMDB, provides organizations with significant business benefits, cost savings, and positive ROI. In a recent commissioned study by Forrester Consulting of ten BMC customers, Forrester examined the business impact and cost savings of implementing the BMC Atrium CMDB. The study titled "The Total Economic Impact(TM) of the BMC Atrium Configuration Management Database (CMDB) Solution" finds that the quantitative and qualitative benefits realized by customers include:

  * Reduced impact of both planned and unplanned changes,



  * Reduction in technical support call times



  * Single source of IT environment data



  * Improved business continuity and planning for backup sites



  * Easier application mapping



  * Improved identification of specific users impacted by a change or



    downtime; Improved notification only to those affected employees



    improving productivity



  * Improved prioritization and determination of which servers to restore



    first during a major incident or shut down based on which of those



    servers support the most critical business services



  * Savings on license, support, and maintenance contract costs on servers



    that no longer exist or no longer need to be licensed/supported



  * Easier integration of merged assets for organizations that acquire new



    companies



  * Increased visibility into CIs and their relationships allowing for more



    accurate, timely, and effective release management processes



  * A decrease in the documentation required to initiate changes and add new



    applications



  * Elimination of the manual mapping of CIs by up to 95%



  * The ability to more effectively comply with government regulations such



    as Sarbanes-Oxley and HIPAA and to provide more relevant information to



    internal and external auditors

Providing the resources and expertise to help customers successfully implement a CMDB, BMC also announced the publication of the "Step-by-Step Guide to Building a CMDB" with noted IT industry expert, Malcolm Fry, customers and other industry experts. Moreover, to increase efficiencies and speed deployments, many new customers are partnering with BMC Professional Services for implementation support. With numerous BSM and ITIL-oriented implementations successfully completed, BMC Professional Services provides customers with experienced and skilled resources for helping the world's largest organizations and government institutions align IT with their business or mission goals.

Working in tandem with BMC Professional Services, the BMC Partner Network also offers end users experienced resources for CMDB and BSM implementations. BMC Professional Services is currently working with top BMC partners on sharing and enhancing ITSM best practices in implementation and migration to the industry's most advanced ITSM and CMDB solutions.

"By providing independent, third-party validation of proven customer results and ROI, along with a comprehensive services offering, and a best practices manual, BMC is ensuring that customers have the knowledge and support they need to justify the benefits of BSM to the business and make BSM a reality for their organization," said Tom Bishop, BMC CTO.

To obtain a copy of the Forrester study, please visit: www.bmc.com/businessvaluecases. For a copy of the "Step-by-Step Guide to Building a CMDB," please go to www.bmc.com/cmdbstepbystep.

About BMC Software

BMC Software is a leading global provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management. For the four fiscal quarters ended December 31, 2006, BMC revenue was approximately $1.57 billion. For more information, visit www.bmc.com.

• "The 'Just Enough' CMDB," Thomas Mendel, Ph.D. and Jean-Pierre Garbani, Forrester Research, April 12, 2006

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

ITIL(R) is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. IT Infrastructure Library(R) is a Registered Trade Mark of the Office of Government Commerce.

Source: BMC Software

CONTACT:
Jessica Walker-McFarland, of BMC Software, +1-713-918-4482,
jessica_walker@bmc.com; or Jen Cadmus, of Waggener Edstrom, +1-512-527-7037,
jcadmus@waggeneredstrom.com, for BMC Software

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