Oblicore Launches Major New Version of Flagship Oblicore Guarantee Service Delivery Management Produ

Oblicore Guarantee 4.0 features a new financial management module to help users analyze consumed services and plan for future consumption. The module incorporates new financial metrics that can be easily captured and grouped according to business impact and may be readily integrated with an organization’s existing financial management system. The new metrics, including service delivery total price list, unit price list, and incentives models, enable users to comprehensively track revenue generated from delivered services. With the module’s service revenue projection capabilities, users are able to track forecasted costs and revenue against actual performance.

"Improvements in its metrics management, usability, and user interfaces are compelling enhancements to the Oblicore Guarantee Service Delivery Management offering," said Cal Braunstein, CEO and executive director of research, Robert Frances Group (RFG). "The financial management module will enable companies to better track plans against actuals, and to better position enterprises to address performance with vendors and negotiate or renegotiate vendor contracts. Bottom line, I can see the new version resulting in productivity gains for users, improved service delivery for their customers, and financial savings for their companies.”

Other key features of Oblicore Guarantee 4.0 include:

• Service Delivery Navigator – Users can now graphically view the interdependencies of all parties involved in a specific service offering with Oblicore Guarantee 4.0’s new visualization capabilities. The Service Delivery Navigator enables a user to visualize the top-down relationships between business services and underlying infrastructure across the entire end-to-end service delivery chain. Such capabilities allow users to take faster action on underperforming services, conduct root cause analysis, and report on service delivery metrics across geographies, service dimensions, customers, and infrastructure elements.
• Service Delivery Configuration Management Database (CMDB) – Oblicore Guarantee 4.0 contains a highly configurable Service Delivery CMDB which allows the system to model configuration information attributes including location, cost, and usage information. This enriched data set is tied to the organization's service delivery business obligations and may be leveraged by the business logic layer to drill down on root cause analysis and performance forecasting for underperforming agreements. Its integration scripting enables configuration information residing in external CMDBs to be used within the Service Delivery CMDB and supports active monitoring of these solutions for changes.
• Usability Enhancements – Oblicore Guarantee 4.0 features a completely redesigned user interface that supports streamlined, cost-efficient service level management best practices. In addition to enhancing the user’s interaction, the solution hosts new look and feel customization capabilities to align the interface with specific corporate standards. Its menu of new role-based tools and wizards simplifies deployment and reduces costly maintenance hours. Oblicore Guarantee 4.0 is also now available out-of-the-box in German and in French in addition to English and can be easily rolled out into other languages based on language pack additions.
• SOA Compliance – Compliant with service oriented architecture (SOA) standards, Oblicore Guarantee 4.0 offers built-in web services to easily integrate with corporate portals.

“Guarantee 4.0 is one of Oblicore’s most significant releases ever with many new capabilities,” said Bernd Leger, vice president of marketing, Oblicore. “We designed Oblicore Guarantee 4.0 with a particular focus on helping organizations understand and visualize the business impact of service delivery with our new financial management module and Service Delivery Navigator. In addition, Oblicore Guarantee 4.0 dramatically reduces the total cost of ownership for our customers with features to reduce the time to implement and maintain our solution based on open, standards-based interfaces, task-oriented wizards, and data management capabilities.”

About Oblicore

Oblicore is the leading provider of Service Delivery Management software. Our flagship product, Oblicore Guarantee, automates, activates, and accelerates the monitoring, reporting, and management of all business technology service level agreements and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.

Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, France Telecom, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.

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