Herndon, Virginia, March 17, 2009 - Optimizing service quality and improving processes is currently a top priority for 61 percent of IT managers in 2009, according to a survey by Axios Systems. This focus is set to last throughout the year as IT teams are tasked with making the most of existing assets and aligning their work to organizational goals. In terms of other priorities, meeting compliance and governance requirements were seen as main priorities by 29 percent, while only seven percent said a green agenda was the driving forcing behind projects.

The survey also revealed that over two-thirds of IT managers (68 percent) will be implementing new IT Service Management (ITSM) projects this year, as the pressure to do more with less increases. According to 63 percent of respondents, a primary driver for rolling out these projects is to minimize risk and reduce the impact of change on the business. This figure is set to rise in the coming months as increasing numbers of IT teams look to roll out virtualization projects. According to a recent IDC report, the need for sophisticated management processes and tools are more important than ever given the complexities surrounding managing virtual environments.
 
Barclay Rae, Head of Global Services at Axios Systems comments, "Virtual environments present a whole new set of security, network and application issues that need to be addressed. Unless organizations use management tools to map out their physical and virtual IT assets, they will fail to make the most of the benefits virtualization offers. Getting it right with virtualization will also make it far easier when organizations look to embrace cloud computing in coming years."
 
About the survey
Axios surveyed the views of a wide selection of Global IT managers in February 2009. 

About Axios Systems
Axios Systems is one of the world's leading providers of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSIP) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from 20 years of development and investment around Best Practice principles, Axios Systems' core solution, assyst, built around a market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident Management, Capacity Management, Problem Management, Change Management, Asset Management, Configuration Management and Service Level Management), twelve of which have been verified by Pink Elephant's PinkVERIFY service as compatible with industry best practices (Based on ITIL V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA) using Web 2.0 technologies. 

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.  
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios' global presence is further strengthened with a worldwide network of partners. For more information, visit: www.axiossystems.com.

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