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The New Face of Service Mgmt: Practical Strategies for Aligning Business, Dev, and Operations Orgs.

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Written by IBM   
Monday, 15 October 2007 05:33
The New Face of Service Management: Practical Strategies for Aligning Business, Devevelopment, and Operations Organizations

Does anyone know the true value of IT? Join author, researcher and IT luminary Neil Ward Dutton in a provocative exploration of the service management discipline: its current state of practice, future strategic direction, and practical steps you can take to accelerate your own journey to service management excellence.

To help you get started, Neil will be joined by IBM service management experts Pierre Coyne and Richard Knaster, who will provide an overview of key Service Management transformation entry points: portfolio management and business service management.

These podcasts will be available to audience members until 30 December 2007 at 06:00 PM Pacific Standard Time.

Download webinar podcasts>>

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Last Updated on Monday, 15 October 2007 05:36