"Recognition in KMWorld's '100 Companies That Matter in Knowledge Management' is a testament to KNOVA's position as an industry leader in service resolution management," said Bruce Armstrong, CEO of KNOVA Software. "Increasingly, call center managers are realizing the importance of an adaptive search and knowledge management platform that will ensure the very best customer experience. KNOVA 7 addresses this need with unique applications that provide more effective knowledge transfer, leading to a consistent, personal and cost-effective service resolution experience."

About KMWorld

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.

About KNOVA 7

KNOVA 7 is the latest version of an award-winning suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction. Built on a patented next-generation search and knowledge management platform, KNOVA 7 applications include:

 

--  KNOVA Contact Center -- An assisted-service application that automates

    the resolution process for customer service agents and support

--  KNOVA Self-Service -- A next-generation self-service application that

    enables customers to help themselves with a personalized, proactive self-

    service experience

--  KNOVA Forums -- An integrated forums application for peer-service that

    enables customers to help each other while providing valuable feedback

--  KNOVA Field Service -- A knowledge-empowered mobile support

    application that enables service professionals to quickly resolve customer

    issues on-site

--  KNOVA Guided Selling -- A personalized, highly interactive solution to

    assist customers and sales associates with product selection and cross-sell

    recommendations

--  KNOVA Knowledge Desk -- A robust knowledge management solution that

    empowers service desks to quickly resolve problems and questions

About KNOVA

KNOVA Software is a leading provider of Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Built on an adaptive search and knowledge management platform, KNOVA's suite of applications help companies increase revenues, reduce service costs and improve customer satisfaction. Industry leaders including AOL, Ford, HP, Novell, McAfee and H&R Block rely on KNOVA's award-winning Service Resolution Management, Interactive Brand Optimization and Guided Selling applications to power an intelligent customer experience on their Web sites, and within their contact centers. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.knova.com

KNOVA Software, KNOVA Contact Center, KNOVA Forums, KNOVA Self-Service, KNOVA Field Service, KNOVA Knowledge Desk, KNOVA Guided Selling and KNOVA 7 are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties including, but not limited to, risks related to our software strategy, performance of outside distributors and resellers, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, and other market conditions and risks detailed from time to time in our Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the Company today and the Company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

     CONTACTS:

     Schwartz Communications

     Susannah Adler or Matt Grant

     +1-415-512-0770

     knova@schwartz-pr.com