
ActivePoint - Natural Language Processing, Navigation systems, Help Desk
Telephone
972-9-8852484
Website
ActivePoint offers a comprehensive solution to the on-line self-service portion of the CRM process, due to the Natural Language and guidance engines that comprise the TX5™ Self Service system.
The contextual understanding ability of the Customer's written request enables the system to respond quickly, presenting pertinent solutions to recurring problems. The guidance engines are capable of delivering step by step instructions in order to direct the on-line customer. As response is quick, User problems are quickly addressed.
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