Alka Jarvis, Vern Crandall (Contributor), Alka Shah-Jarvis - Explains how software developers can apply Deming's chain approach to plan for quality from the very beginning and implement it throughout the entire course of development. The approach employs a Product Delivery Process that is self- correcting, marketing-driven, and customer oriented; and Behavioral Testing to replace the traditional functional testing and integrate ongoing evaluations into development. Includes a 3.5 disk for popular word processors in DOS, Windows, or Macintosh. -- Copyright © 1999 Book News, Inc., Portland, OR All rights reserved