Pankaj Jalote - The Capability Maturity Model (CMM), managed by the Software Engineering Institute at Carnegie Mellon U., is a widely adopted set of guidelines for software process improvement and assessment. In detailing the specifics for achieving the five levels of maturity within this framework, Jalote (computer science and engineering, Indian Institute of Technology, Kanpur) covers the technical and management steps used to initiate, plan, and execute projects via the life cycle of an actual project at level 4-rated Infosys Technologies. As one of the main architects behind the transition from ISO 9000 to CMM (details appended), the author shows how these processes relate to the Key Process Areas of the CMM.