
Software Development Lifecycle (SDLC) - Support Management
Address
Steve Miller steve.miller@pragmaticsw.com
This article discusses the Software Development Lifecycle (SDLC), specifically on providing better Support Management.
The article focuses on setting up a support ticket manager, collecting and analyzing metrics for defects and support tickets, and whether your software project's quality is improving over time.
The article also has links to valuable templates that allow you to get started using these best practice techniques. This is a practical resource for software developers and project managers. Article: http://www.pragmaticsoftware.com/Newsletters/newsletter_2006_04_SP_NoAd.htm
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