The 'Information Technology Infrastructure Library' - ITIL - takes its name from a series of publications written by dedicated IT professionals and industry experts giving guidance on Best Practice IT Service Management (ITSM). Since the publication of its first elements in 1989 ITIL has fast become the most recognized and accepted framework for IT Service Management in the world. Axios Systems was the first IT Service Management software vendor to adopt the ITIL philosophy and pioneered assyst as the original ITIL software solution.