DESIGNING CHANGE REQUEST WORKFLOWS: http://mariacher.pbwiki.com/f/CM_bug_workflow.pdf By Eric Mariacher

ABSTRACT: There are two kinds of possible change requests in a software: bug correction and feature implementation. Most of change management tools offer the possibility to implement a change request workflow to get visibility on the current status of the change request. In this article, simple to complex bug or feature development worflows will be built, based on answers given to a short list of questions and concerns.

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The objective is to introduce the concept of Change Management to developers of object-oriented software, designers of hardware, and businesses that provide a service. This simple, clear and concise explanation is needed more than ever with the advent of the �data warehouse� to provide information to everyone about everything concurrently , the broad use of �object-oriented� programming to produce software that can be reused and interchanged between programs, and the application of �activity based costing� to reduce the bottom line of cost in products and services. Mr Steeman points out why the client needs CM even though re-engineering, Total Quality Management and the team concept may have already been employed.

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-- NeilSteeman? - 17 Dec 2002