Metrics That Matter

[magazine]
Making measurements meaningful for everyone
Volume-Issue: 
2003-01
Article Summary: 

Metrics are only worthwhile if you review and use them. Do your quality reports go directly from the inbox to the trash can? A quality metrics program can be a great asset to your organization. Engineering, sales, and the company overall can benefit from having such a program. This article will help you explore ways to make measurements meaningful outside of QA.